If your account has 3 credit card declines in a 24-hour period, as a result of invalid information being submitted, your account may be temporarily disabled for security purposes. After the third decline, your account will be disabled for 24 hours. If you feel your account has been disabled in error please contact us at Customer Service.
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2.1.3 Changing Your Shopper Profile Information
Select the link “I’d like to change my Shopper information” link at the top of your order details. Once selected, you will be able to change or update the following information, first and last name, street address, city, state, zip code, phone number or email address.
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2.1.4 Forgotten Password
If you've forgotten your login name or password, simply fill out a request form and we will respond by sending you the information via email. Passwords are "case sensitive," which means that upper and lower case letters must be typed the same way that you originally entered them when you created your Shopper Profile. So, it is important to remember that if our website is not recognizing the password you have entered, you may need to check if any of your letters requires capitalization. Then, if your information is still not being recognized, try to remember if you have changed your e-mail address since the time your Shopper Profile was originally set up. Sometimes you may have the correct password, but it may be associated with another email address. If this is the case, you may want to try entering your previous email address. You would then need to update your Shopper or Customer Profile to include your new email address.
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2.1.5 Shopper Name Not Appearing on Website
When you have created a Shopper Profile with us, every time your return for a visit, our server should recognize your information. We do this by placing a "cookie" in the memory of your computer. It is possible that our system may be unable to read the "cookie" on your computer. If this occurs, first check to see if you have installed any new Internet software. The next thing you should do is to note whether or not you are visiting our site this time from a computer that does not belong to you. Also, determine whether or not your Internet or system software is set up to remove cookies. This does not mean that your Shopper Profile has been deleted from our server. This scenario means that we are just unable to recognize your computer. If you encounter or are aware of any of the above circumstances you will need to log in from the Welcome Back Guest link to get your Shopper Profile into the computer that you are using. If your software removes your cookies and you want our website to recognize you, just set your options to accept cookies. Each software manual includes step-by-step instructions on how to accomplish this, but since each may have different actions that must be taken, we suggest that you refer to the manual that came with your software.
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2.1.6 New Email Address – Different from current Shopper Profile
If you have obtained a new email address, you can change or update your email address at any time by following the instructions in the section Changing Your Shopper Profile.
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2.2 My Basket
It’s easy to add items to your Basket! Simply click on the button that says “Add to Order” under the item’s image or description being displayed on any of our feature pages. Once you have selected the “Add to Order” button, you will see a page that offers a more detailed description, and often times larger picture image, of the item you have selected.

A new button with a picture of a basket and the word Basket will need to be selected to get the item into your Basket. Once you have requested the item placed into your Basket, you will see a complete detailed list of items in your Basket. The details include Quantity selected, Product Code, Name of the item selected, Description of the item, Unit Price, Total Price and the option to Remove from Order one or all of the items in your Basket.
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2.2.1 Removing an Item from Your Basket
Fee free to add any and all items that you are thinking about purchasing to your Basket. You will be able to edit the contents of your Basket at any time. When you are on your Basket detail list, simply click on the Remove feature located under the “Remove from Order” column on your Basket list.
There is also a Remove all feature at the bottom of your Basket list. Selecting the Remove all link will take out, empty or delete the full contents of your Basket.
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2.2.2 Changing the Quantity You Ordered
If you have ordered too many of one item or too few of another item, you can change the quantity by highlighting the quantity number in the display box in the Quantity column on your Basket list. Click the “Update” button next to your new quantity and all price totals adjust with the new quantity entered.
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2.3 Shipping & Handling
We offer six (6) different types of shipping methods. We feel confident there will be an option available to suit your delivery timeframe and cost. For additional answers to Shipping & Handling questions, please refer to the Shipping category in section 3.
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2.3.1 Ship-to Address
Once you have decided that you are ready to purchase the items in your Basket, simply click on the “Check-out” button at the very bottom of your Basket list. This brings your to Ship-to Address Entry or Selection.

If you have not listed a prior Ship-to Address with us, the phrase “Address book is empty” appears. Follow the instructions that ask you to “Click here to add an address”.

It’s like having an online address book at your fingertips. When shopping for friends, family members or yourself, it will be easy to list and save any and all ship-to addresses. One or more of the ship-to addresses that you have used or want to use will be displayed. You have four options from which to choose. You can add an additional ship-to address to your list by clicking on the link that says Click here to add an address. You can edit the address by clicking on the Edit link in the “Edit Address” column. You can delete the address by clicking on the Delete link in the “Delete Address” column. The other option remaining is to select an address by clicking in the circle to the left of the Edit Address column”. By selecting the Button at the end of the Ship-to Address list, you are brought to Shipping Options.
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2.4 Payment Methods
Our website accepts American Express, Visa and MasterCard. At this time, we are only able to accept credit card orders. We do not accept check or Money Orders as a form of payment.

Due to the competitive pricing of our products, we are unable to process any C.O.D. or Cash/Payment on Delivery transactions.

Once your information is on our servers, your information is encrypted and your credit card information is deleted once the transaction has completed successfully. This way your personal information is always safe. We are committed to protecting you and any information given to us stays with us.
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2.5 Security
Shopping online is safe, easy and secure. Independent studies have shown that using a credit card online over a secure server is safer than ordering by phone or fax. Ordering online through our site is safe & secure. Our servers use a technology called SSL (Secure Sockets Layer) to encrypt the data transmitted from you to our servers. This technology will work on any Netscape or Internet Explorer browser above version 1.0.

Once your information is on our servers, your information is encrypted and your credit card information is deleted once the transaction has completed successfully. This way your personal information is always safe. By our using a secure server, you can feel safe in knowing that your personal information, including your credit card information, is encrypted and kept out of the hands of today’s savvy Internet criminals.

There are some additional steps that we tell you about to continue to protect your Security and Privacy once you have placed an online order with us. You will see the following verbiage when your order confirmation is returned to you inside of the website.

To end the current session, you must complete the following two steps:
1. Close or re-start your browser.
2. Clear browser history.
Failing to complete above steps may allow other users of your computer to view your session history and cache.

By following these simple steps, it prevents anyone from determining what website you were visiting and what you may have purchased.